You will own response quality, team coaching, SLA execution, and incident communication for hosting, domains, and billing support.
Key Responsibilities
- Manage support queue operations
- Coach support team members
- Track SLA and quality metrics
- Coordinate with engineering during incidents
Qualifications
- 4+ years in technical customer support
- Experience leading teams
- Strong communication and escalation management
- Knowledge of web hosting platforms
Nice to Have
- ITIL familiarity
- Experience with ticket automation
- Shift planning expertise
Why Join Us
- Leadership stipend
- Structured growth plan
- Hybrid flexibility
- Annual bonus
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This role is currently closed.
View Open JobsApply for one position at a time with your latest CV and a clear role-specific cover letter.
Application deadline: 2026-05-10
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Role Snapshot
- Department: Customer Success
- Vacancies: 1
- USD 3,800 - 5,200
Core Skills
- Support Leadership
- SLA Management
- Incident Response